Facilitated Migration Services and Operations


Please note that no applications for the Document Verification Services will be accepted by the Operations and Migrant Services Center until the 23rd of March 2020.

We thank you for your patience and understanding at this time. We highly regret any inconvenience caused.


IOM is uniquely positioned to assist governments seeking solutions to the challenges faced by their overseas visa and immigration offices in processing more complex and increasing caseloads with limited resources. With visa and immigration fraud as an ever-present challenge, governments are increasingly looking to trusted external service providers to facilitate reliable and affordable document integrity and verification solutions in support of sound visa decision-making and risk analysis skills in immigration-related matters.

Verification Services

Through its Operations and Migrant Services Centre in Colombo, IOM will continue to deliver accurate, objective, timely, and migrant-centered Immigration and facilitated migration services (FMS) to Government clients and migrants. These faciliated migration services include Document Integrity and Verification Solutions services for verifiable documents including academic records and trade qualifications and work references and records, as well as civil status documents such as birth, death, marriage and divorce certificates, adoption papers and passports.

Other services conducted through the facilitated migration services are the provision of logistical support for visa processing, the provision of visa application assistance, and the conducting and facilitation of immigrant interviews and self-payer travel assistance. At the request of governments and with the consent of the applicant, facilitated migration services are conducted prior to or in connection with the visa application process and on a fee-for-service basis.

Extending or expanding IOM facilitated migration services in the upcoming strategy period, wherever appropriate and relevant, constitutes a key priority for IOM as an important means for contributing to the prevention and controlling of high irregular migration incidences from Sri Lanka.

Cultural Orientation and Counselling

Inaccurate or unrealistic expectations held by Sri Lankan migrants and their families who seek long-term or permanent residence in various countries can cause stress to the newcomers upon their arrival. This transition can also put pressure on the social service providers of the host community to work to help the newcomers adjust.

IOM’s provision of cultural orientation services commissioned by some destination countries can reduce such anxiety on the part of migrants by painting a more realistic picture of what awaits them, equipping them with coping skills to deal with an unfamiliar environment, and helping them shape attitudes towards life in their new setting. Furthermore, IOM offers independent and confidential immigration advice, visa application assistance and travel services to individuals, their sponsors and businesses. In certain countries of destination IOM has in place a network of registered migration agents who link with IOM Offices in countries of origin such as Sri Lanka to extend services and assistance to prospective migrants, their spouse, and partners.

Refugee Resettlement Assistance

Refugees who are nationals from countries other than Sri Lanka will continue to receive assistance from IOM’s Resettlement Services. IOM Sri Lanka’s case processing services include document processing, health assessments, cultural orientation and international travel assistance in preparation for refugees’ resettlement to third countries. IOM will also continue its family reunification programme which assists family members in Sri Lanka to join their relatives in the country of resettlement.

Humanitarian Assistance for Stranded Migrants

IOM further assists, through travel and operational support services, the Government of Sri Lanka in the provision of return assistance to nationals of other countries who are stranded in Sri Lanka as well as with the return of Sri Lankan nationals stranded overseas during conflict, distress, or other emergency situations.

DNA Collection and Facilitation

The IOM has been collaborating with the Italian Ministry of Foreign Affairs and International Cooperation in carrying out DNA tests for Family Reunification purposes between foreign citizens in Italy and members of their families in their countries of origin or residence. Upon the request of the Embassy of Italy in Sri Lanka IOM conducts DNA collection and related facilitation for the nationals of Sri Lanka.

Application Submission

Operating Hours for Document Submission for Verification Programs for New Zealand and Italy: 9:00 a.m. - 4:00 p.m. Monday to Thursday only.

(NB: Except on Public Holidays and IOM Holidays)

Document Verification Service for Immigration New Zealand (INZ)

Immigration New Zealand (INZ) recommends that applicants intending on applying for student, work or visit visa(s) who hold documents from Sri Lanka apply for the verification of their documents to IOM before lodging an application with INZ.

The current verification fee per application for the month of March is 18,175 LKR

For further details please contact Operations & Migrant Services unit IOM Sri Lanka at:

All forms and information can be found here:

Title File
IOM Check List
IOM Financial Information Sheet
IOM Letter of Authorization
IOM Cover Letter
NZ IOM Verification Application
NZDV Information Guide

Thinking of Migrating to Australia?

The International Organization for Migration (IOM), now offers comprehensive migration service for migration to Australia.

Title File

Document Verification Service for the Embassy of Italy

The Embassy of Italy in Sri Lanka has designated the International Organization for Migration to conduct verification of documents in order to facilitate the safe and legal migration of Sri Lankan nationals to Italy.

The IOM Sri Lanka Operations & Migrant Services Center Contact Details are as Follows:

Operations & Migrant Services Center
International Organization for Migration
09th Floor, IBSL Building
No. 80A, Elvitigala Mawatha
Colombo 08
Sri Lanka

Tel: 0112- 112 600
Email: idvsl@iom.int

Please Note the Following:

◉ Document Submission Time: from 09:00 to 16:00 hrs Monday to Thursday (excluding public holidays).Applicants can call for an appointment OR walk in during the above mentioned hours.
◉ The IOM will charge a non-refundable service fee and the mandatory government charges for the conduct of verification of document integrity and authenticity of Sri Lankan nationals.
◉ As per the instructions of the Embassy of Italy, IOM will not disclose the determination, status or any related information to the applicants after the documents are submitted, once the process is completed the Embassy of Italy will contact the applicant directly.
◉ The Embassy of Italy informs all applicants that the verification of document integrity and authenticity is a necessary requirement of the process and that their failure to comply with the instructions of IOM may lead to rejection of the application.